Return Policy

At TOPSHOW, we're dedicated to ensuring a hassle-free return and refund process that keeps you satisfied with every purchase. Please review our policy for a clear understanding of how returns are managed.


Return Eligibility

1. Defective or Damaged Products: If you receive a defective or damaged product, please notify our Customer Support Team at within 7 days of receiving your order. We will assist you with the return process and offer you the option of a replacement or a full refund.

2. Wrong Item Received: In the rare event that you receive an incorrect item, please contact us within 7 days of receiving your order. We will provide instructions on how to return the incorrect product, and we will promptly send you the correct item.

3. Unopened and Unused Products: If you decide to return an unused product for any reason other than those mentioned above, please contact us within 14 days of receiving your order. You may return the product for a refund, with the return shipping costs being your responsibility.


Return Process

1. Contact Us: Initiate the return process by sending an email to In your email, include your order number, a detailed description of the issue, and any relevant photographs if applicable.

2. Approval and Return Authorization: Our Customer Support Team will review your request, once your return is authorized, we will send you the return shipping address.

3. Return Shipment: Carefully package the item(s) you intend to return, ensuring they are in their original packaging and include all accessories. You are responsible for covering the return shipping costs.

4. Refund or Replacement: Once we receive the returned item(s) and complete the necessary inspections, we will proceed with your refund or replacement. Refunds will be issued to the original payment method, while replacements will be dispatched promptly.


Refund Processing Time

Process Step Expected Processing Time
       Customer initiates return to Approval Within 2 days
       Return shipment received by us Within 7 days
       Inspection and processing Within 2 days
       Refund issuance or replacement Within 2 days
       Total Refund Process Time Up to 13 days

Please note that the total refund process time, as indicated in the chart, may take up to 13 days from the moment you initiate the return to the time when the refund is issued or the replacement is dispatched. The exact timeline may vary depending on factors such as the shipping time for the return and the payment processing by your financial institution.


Contact Information

If you have any questions or need assistance with your return or refund, please don't hesitate to contact our Customer Support Team at:


We value your business and are committed to ensuring your satisfaction with every purchase from TOPSHOW. Thank you for shopping with us.